Frequently Asked Questions & Insurance Information
We understand that eye care can feel complicated and confusing, but it doesn’t have to. At Humber Bay Eye Care, we want you to feel comfortable and cared for, so we’ve curated some of our most frequently asked questions for easily sourced answers.
Eye exams are either covered by OHIP, your insurance benefits, or self-pay. If you’re between the ages of 20 and 64 and don’t have a medical eye-related diagnosis, your exam is not covered with OHIP. Please contact your private insurance provider to confirm your coverage.
The fee for the exam depends on the service provided in the office. Feel free to call or email us if you would like individual information for your requested service.
Annual eye exams are covered for children under 19 and adults over 65 with a valid Ontario health card. Patients of any age with diabetes, glaucoma, retinal disease, or corneal infections are also covered by OHIP.
If you are unable to keep your appointment, please let us know at least 24 hours before your scheduled time. There are no penalties for your first two missed appointments or appointments cancelled on short notice; we understand emergencies happen. However, after your second missed appointment or late cancellation, there will be a non-refundable $25.00 rebooking fee that will be paid at the time the appointment is made. By providing us with advanced notice, we can accommodate our patients on a waiting list who require care.
Ensure you know the details of your insurance coverage before your appointment by contacting your insurance provider. Though we will review your accepted benefits at the time of your visit, it’s beneficial to know your coverage to avoid unexpected costs.
Please bring your Ontario health card and any insurance coverage cards you may have. It would also be helpful if you bring any prescription glasses, sunglasses, contact lenses, and contact lens accessories you regularly use.
Contact lenses typically take 2 to 3 business days to be delivered to our clinic, and usually 5 to 7 business days when shipped directly to your home. Glasses take anywhere from 5 to 10 days to arrive, depending on the type of lens you have ordered. If you need your order sooner, let us know—we do have some capabilities for rush orders, under special circumstances.
Dilated eye exams are important for a complete view of the back of your eyes and are highly recommended.
Dilated eye exams cause blurred vision and light sensitivity for approximately 4 to 6 hours. However, if you are unable to have your eyes dilated on the day of your initial visit, you are welcome to schedule another appointment to complete the exam. If you have symptoms like flashes of light or floaters, which may indicate a retinal tear or detachment, please be prepared to have your eyes dilated on that day.
You are welcome to schedule another appointment to complete the exam, we require this appointment to be made 30 days from the initial visit or additional fees will apply.
We can bill most insurance companies directly for eye exams, eyewear, and contact lenses if your plan allows direct billing. It’s the responsibility of the patient to review specific insurance requirements. We can submit claims to the following insurance companies:
- Sunlife
- Greenshield
- Canada Life
- Blue Cross
- Manulife
If you don’t see your insurance company on our list, please contact our office, and we can find out.
Not quite yet but we’re working on it! You will be emailed an invoice at the time of your online purchase which you can submit to your insurance company for reimbursement. If you would like us to bill your insurance company directly, please call or email us to place your order and we’ll take care of it.
There’s no need to enter your prescription when ordering your contact lenses through our online store. We will use your updated prescription we have on file.
Once you have placed your order, we will email you a copy of your digital rebate. All you need to do is follow the instructions online and you’re all set! It takes roughly 4-6 weeks to get your pre-paid credit card or cheque in the mail! If you have any problems or haven’t received it, let us know and we’ll get it sorted for you.
Every contact lens fits and feels differently so we want to ensure the lenses that you order not only provide you with optimal vision and comfort but are also healthy for your eyes. It is important for you to have an opportunity to take the lenses home with you to assess them in your everyday life.
If a lens is uncomfortable or you don’t see well, we may need to change your lens design, curvature or power. It could also mean your eye drops or contact lens solution needs to be changed or we may need to determine and manage a condition that may be causing the problem. The charge for this service is in place to accommodate additional visits that you may need at our clinic to confirm the right contacts for you. This process allows us to ensure that you are happy with the lenses before you place an order that you are ultimately unsatisfied with.
If you’re not completely satisfied with your purchase within the first 30 days, just let us know. We’ll do our best to make it right.
Our 1 year frame and lens warranty covers manufacturer defects only. Shattered, fractured, or scratched lenses are not covered. Frame damage not associated with normal wear, such as pressure breaks, excessive heat or cold, intentional bending, abuse or general misuse are also not included.
*Final sale eyewear is not covered under warranty*
