Frequently Asked Questions & Insurance Information
We understand that eye care can feel complicated and confusing, but it doesn’t have to. At Humber Bay Eye Care, we want you to feel comfortable and cared for, so we’ve curated some of our most frequently asked questions for easily sourced answers.
Eye exams are either covered by OHIP, your insurance benefits, or self-pay. If you’re between the ages of 20 and 64 and don’t have a medical eye-related diagnosis, your exam is not covered with OHIP. Please contact your private insurance provider to confirm your coverage.
The fee for the exam depends on the service provided in the office. Feel free to call or email us if you would like individual information for your requested service.
If you are unable to keep your appointment, please let us know at least 24 hours before your scheduled time. There’s no penalty for your first missed your appointment; we understand emergencies happen, but our team and patients on a waiting list very much appreciate the advanced notice so we can accommodate others in need of care.
Ensure you know the details of your insurance coverage before your appointment by contacting your insurance provider. Though we will review your accepted benefits at the time of your visit, it’s beneficial to know your coverage to avoid unexpected costs.
Please bring your Ontario health card and any insurance coverage cards you may have. It would also be helpful if you bring any prescription glasses, sunglasses, contact lenses, and contact lens accessories you regularly use.
Contact lenses typically take 2 to 3 business days to be delivered to our clinic, and usually 4 to 5 business days when shipped directly to your home. Glasses take anywhere from 4 to 14 days to arrive, depending on the type of lens you have ordered. If you need your order sooner, let us know—we do have some capabilities for rush orders, under special circumstances.
Dilated eye exams are important for a complete view of the back of your eyes and are highly recommended.
Dilated eye exams cause blurred vision and light sensitivity for approximately 4 to 6 hours. However, if you are unable to have your eyes dilated on the day of your initial visit, you are welcome to schedule another appointment to complete the exam. If you have symptoms like flashes of light or floaters, which may indicate a retinal tear or detachment, please be prepared to have your eyes dilated on that day.
We can bill most insurance companies directly for eye exams, eyewear, and contact lenses if your plan allows direct billing. It’s the responsibility of the patient to review specific insurance requirements. We can submit claims to the following insurance companies:
- Great-West Life
- Blue Cross
If you don’t see your insurance company on our list, please contact our office, and we can find out.